InHumana
Bad reviews matter, and this health care insurer is paying a hefty price for ignoring them
Two words from an online review of a Humana: “Shit network!”
This isn’t a unique assessment of the Louisville, Ky,-based health insurer, which primarily sells Medicare Advantage plans, a privatized iteration of the federal program for seniors and the disabled.
One-star reviews of Humana abound on sites such as Yelp! and WalletHub:
“If I could [post] a z…
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